IT Administration For Mid-Size Business
H2 is dedicated to providing quality technical support. This begins with meeting the needs of our existing partnerships before taking on new business. We respect our clients’ business because, in essence, their business is our business.
Server and Network Administration
Called "managed services" in the technology support world, H2 utilizes proven technologies and methods to pursue problems on our clients’ networks and servers before they rise to the surface. Systems that come under this administration include Active Directory, routers and firewalls, file security, antivirus, web services, printing & scanning, VPN, and wireless, to name a few. In addition to this, we implement and maintain business-caliber firewalls with configurations that keep your Internet connection secure and ensure secure web-based business.
H2 technicians work centrally, sharing resolutions, documenting relevant information and verifying that root causes have been resolved.
Resolving end-user issues is critical to day-to-day business operations. H2’s qualified helpdesk team is available by phone, email, and our web-based helpdesk ticketing system to assist your staff with technical issues and questions. We employ the latest remote support tools to resolve end-user issues quickly and return your employees’ focus to their work with minimal frustration. In addition, H2 advocates frequent on-site time to ensure that we are familiar and comfortable with your business flow.